**Shipping Policy Update**
Good news! I’ve secured discounted UPS rates, so shipping costs won’t increase. The flat rate for Canada Post and Courier services is now $18. Untracked Lettermail stays at $6, but only one item per package will be allowed with this option.
Mail will be dropped off at Canada Post every Friday, and UPS pickups will be on Wednesdays and Fridays. Plus, enjoy free tracked shipping on orders over $200 CAD (before taxes and discounts).
**Policy Update: Streamlining Shop Communications**
To improve efficiency, all customer inquiries will now be handled via email only. Please include your order number and/or drop name when reaching out to help us assist you faster. Our team is available Monday to Friday at viandjax@hotmail.com.
**Update: Changes to Improve Service**
Moving forward, we’re making changes to improve turnaround times and catch up on orders.
- **One MTO drop per month** will be limited to in-stock fabrics, DTF-printed tops, and double-sided minky blankets.
- We’ll also offer **Ready-to-Ship (RTS)** drops when possible.
These adjustments are necessary as we expand our team and aim for long-term success.
Thank you for your understanding and support.