Updated Policies 2025

Updated Policies 2025

**Shipping Policy Update**

Good news! I’ve secured discounted UPS rates, so shipping costs won’t increase. The flat rate for Canada Post and Courier services is now $18. Untracked Lettermail stays at $6, but only one item per package will be allowed with this option.

Mail will be dropped off at Canada Post every Friday, and UPS pickups will be on Wednesdays and Fridays. Plus, enjoy free tracked shipping on orders over $200 CAD (before taxes and discounts). 

**Policy Update: Streamlining Shop Communications**

To improve efficiency, all customer inquiries will now be handled via email only. Please include your order number and/or drop name when reaching out to help us assist you faster. Our team is available Monday to Friday at viandjax@hotmail.com.

**Update: Changes to Improve Service**

Moving forward, we’re making changes to improve turnaround times and catch up on orders. 

- **One MTO drop per month** will be limited to in-stock fabrics, DTF-printed tops, and double-sided minky blankets.
- We’ll also offer **Ready-to-Ship (RTS)** drops when possible.

These adjustments are necessary as we expand our team and aim for long-term success.

Thank you for your understanding and support.

Back to blog

Shop Update: The Pivot

Hello Squad

For those who do not see me in the VIP, I feel like I say this every week but it’s getting busier and busier! Summer is flying by and the whole team is working so hard, and a lot is happening behind the scenes. 

As you know, we have seen a lot of challenges over the past year and we have made some changes in the past six months, in the hopes of being able to deliver you all the best quality clothing, which you and your kids both love. Unfortunately, things have not moved as quickly as we would have liked, so we are going to pivot again, taking a break from custom fabric drops for a few months, and even longer if needed. We all love the silky soft, quality bamboo that the shop has come to be known for, so this was not an easy decision. However, you have all been so patient as we worked through the delays and challenges, we know this is the right decision to make until we get 100% caught up on all our drops.

What does this mean for the shop? Will we stop having drops all together?

No, this means that will be shifting to having in stock and or in hand fabric that does not need to be custom printed. This will allow us to still move some things along, in between those periods where fabric is printing or shipping. With all the drops that are coming in we will also a ton of leftover fabric so we will continue to do leftover fabric drops in the VIP.

One thing I’ve learned over the last 10 years is to pivot pivot pivot. You must make changes all the time in life and it’s the exact same in business. There are so many things you must make changes on for the long game so I’m so excited for what’s to come and how this is all going to work out 🙌🏼🙌🏼

As always, if you have any questions about your orders or need to size up on any of the items, please do not hesitate to reach out via email. If you need to change your address or if you just have a general question pop us a email .. I swear we don’t bite and we are here to help!

Once again, I know it has been a long road but we are getting closer and I want to thank you ALL for your support and patience while we navigate though these challenges.

To keep updated on where we are at with all our drops, you can visit our website which we aim to have updated every Monday: https://www.viandjax.com/blogs/news/update-thread

Hope you all have a great week!

❤ Jillian and the Vi & Jax Team